Locked out of the app or unable to reach the casino login page? Use this focused checklist to regain access quickly and avoid repeated support tickets.
Quick fixes
- Confirm credentials: retype email and password — watch for autocorrect and extra spaces.
- Network and device: switch Wi‑Fi to mobile data, restart the device, and clear the app cache.
- If you still can’t sign in, reset via the recovery page: Ninewin and follow the password-recovery steps.
- App problems: update or reinstall the app; allow required permissions (storage, network).
- Last resort: contact support with a screenshot, device model, OS version, and exact error text.
Tip: enable biometric login and save a secure password manager entry to prevent future lockouts.
